Extensive Connectors
Natively integrated with Facebook Messenger, Instagram Direct, WhatsApp Cloud API, Meta Lead Ads, Wix Forms, and regional SMS providers (SMS Office, CityNet).
Meta Lead Ads, Instagram DMs, WhatsApp Cloud API, SMS, Wix forms, and email — unified, threaded, and enriched with AI sentiment analysis directly inside your CRM.
Why
“I think I replied to that on Instagram” is the most expensive sentence in inbound sales. Our Omnichannel engine collapses every external touchpoint into one real-time interface. Instagram DMs, SMS replies, and web forms merge into a single thread that is permanently bound to the CRM Lead. No lost context, no missed follow-ups.
Capabilities
Natively integrated with Facebook Messenger, Instagram Direct, WhatsApp Cloud API, Meta Lead Ads, Wix Forms, and regional SMS providers (SMS Office, CityNet).
Every incoming conversation is automatically analyzed by our AI to detect sentiment (Positive, Neutral, Negative) and score intent, helping your team prioritize hot leads.
Convert a casual Instagram DM into a fully qualified CRM Lead in one click. Every subsequent message automatically logs against the Deal's activity timeline.
Equip your sales team with quick-type canned responses, color-coded engagement tags, and internal conversation notes that remain invisible to the buyer.
Never leave a prospect hanging. Configure instant auto-replies across WhatsApp and Meta channels for out-of-hours coverage.
Powered by WebSockets, integration statuses and incoming messages sync instantly without page refreshes, keeping the entire sales floor updated by the millisecond.
Showcase
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Conversations from Meta, Instagram, WhatsApp, SMS, and web forms stack into a single interface. Channel icons identify the origin, and the related CRM Lead is just one click away.
Inbox · channel-tagged threads, AI-enriched.
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Unified inbox — left rail with channel icons next to each thread, active conversation with mixed-channel history (Instagram DM, then SMS, then WhatsApp), linked deal sidebar.
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Set rules to route conversations by language, business hours, or round-robin among agents. Use AI assistants as fallbacks for out-of-hours inquiries so no lead goes cold.
Routing · smart assignment and auto-replies.
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Routing config — visual rule builder with conditions (project = Brickell, language = Spanish, hours = 09:00–18:00) and outcomes (assign to agent X / fallback to AI), preview of rule order.
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Every outbound SMS or inbound DM automatically posts to the linked Deal's activity log. If a new agent takes over, they instantly have the full historical context without needing to hunt through separate apps.
Deal log · every touchpoint preserved.
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Deal page activity tab — chronological feed of inbound and outbound messages across Meta, WhatsApp, and SMS, each with channel icon, sender, and timestamp.
Since we started pulling Instagram, WhatsApp, and SMS into one screen, our response times dropped from hours to minutes. We're capturing leads we didn't even know we were losing.
Also see
We'll set up a sandbox with sample records like yours. Demo runs 30 minutes; no card required.